FAQs
Parking
We have a discount on the daily rate at the Okendo car park located 2 minutes walk from the guesthouse. These have a duration of 24 or 48 hours and the price with the discount applied is 27.00€ and 54,00€ respectively. The main entrance is located at 4 República Argentina Street. Okendo Telpark by Empark car park
We inform you that it is not necessary to pay anything at the car park, the payment is made at the hotel to get the discount. We recommend that you go to the car park first and then give us the ticket at the hotel where we will explain how to benefit from the discount.
It is not necessary to book in advance.
Maximum height: 1.85m.
We are located in a busy street so there is usually no space.
You can park directly in the car park and walk to the hotel. The car park is less than 2 minutes walk away and has a lift to take your luggage up.
The car park has charging points.
Breakfast
We do not have breakfast service but you can enjoy a free coffee machine, teas and minibar 24 hours a day.
Do not hesitate to ask the reception staff where you can have breakfast. They will be happy to give you the best recommendations.
Bookings, cancellations and modifications
If you wish to modify a flexible booking made directly with us, you can make the change online using the confirmation email you received when you made the booking, where you will find a link to your booking profile.
You can also contact us by email at: hola@nicolasabh.com or by calling +34 943 43 01 43 from 09:00 to 21:30 hours.
If you have not booked directly with us, you will have to contact the agency/website in charge.
We remind you that the Non-Refundable rates do not admit modifications, cancellations or refunds.
We have both refundable and non-refundable rates.
If you book the NON-Refundable rate you cannot cancel or modify and 100% of the amount of the reservation will be charged at the time of booking.
If you book one of the flexible rates, the booking will specify ultill when the
cancellation/modification can be made. For example: if you book a rate with free cancellation up to 5 days before arrival with check-in on 10 January, you can change or cancel your booking up to 23:59 hrs on the 4th of
January.
In case of cancellation outside the free cancellation period, the cancellation fee is 100% of the reservation.
In case of NO SHOW the establishment will charge 100% of your stay.
Payments
We accept transfers as a method of payment only for corporate and group bookings.
All our bookings require a credit card. The system will encrypt your card to ensure its security.
You can pay for your booking in cash, by credit or debit card: Mastercard, Visa, Amex. Companies can pay by bank transfer on request.
Groups
From 3 rooms upwards will be considered as a group booking.
They have special policies (rates, cancellation conditions and payment methods) that will be adapted to each request according to your needs.
To make a request you can write to grupos@nicolasabh.com and we will send you a personalized quote.
Reception
Our reception opening hours are from 09:00 to 20:00h.
If we know that you are going to arrive later than 20:00, our team will contact you by phone and send you a message either by whatsapp, email or sms with the necessary codes to open the front door and your room door. Check in can be done the next day during reception opening hours or via the link you will receive before your arrival.
We have a 24-hour emergency number for our guests, we have several hotels and people available to respond quickly to any incident and to come to you if you need help.
Air conditioning / heating
All our rooms have air conditioning in summer and heating in winter.
In order to be as ecofriendly as possible, we have implemented a system that switches off the device when the window is opened.
Bar
We do not have a bar as such. You can order wine, beer, water, soft drinks and more from 08:00 to 22:00 at reception. Please ask for prices*. You can also use the coffee machines 24 hours a day, as well as the minibar in the room free of charge.
Check in and Check out
Check in is from 15:00h and check out is at 12:00h.
Check in time is from 15:00h, however, if your room is ready when you arrive at reception, you will be able to check in immediately. If the room is not available, you can leave your luggage at reception.
It is subject to occupancy on the day of check out as the room must be ready for the next guest’s arrival. Please ask at reception on the day of departure.
Late check out may not exceed 14:00h. If you need the room after 14:00 hrs you must book the following night.
For those who book directly with us no extra charges apply.
Rooms
Please request a cot free of charge for children up to 2 years old.
If the selected room is priced differently for one person than for two, the rate will be changed to a 2-person rate.
If you change from 2 to 3 people, you can change your booking to a triple room or add an extra bed in the double room.
Extra beds are charged with a supplement of 30€.
It is not possible to add an extra bed in all room types. It is therefore necessary to inform the establishment in advance.
The hotel does not have connecting rooms, but you can request adjoining rooms or rooms on the same floor (subject to availability).
All our rooms are equipped with a hairdryer.
All our rooms are non-smoking rooms. You can choose a room with a balcony or terrace for this purpose.
Taxi Transfers
“Fares update 02/04/2022”
| Airports | 1-4pax | +4pax |
|---|---|---|
| EAS: | 50€ | 70€ |
| Hendaye: | 60 € | 70 € |
| Biarritz: | 130 € | 145 € |
| Loiu Bilbao: | 190€ | 215€ |
| Pamplona: | 145€ | 170€ |
| Waiting time | 25€ | 30€ |
| City centre | +5€ |
In order to make a reservation, it is necessary to send us an email to: hola@nicolasbh.com requesting a transfer.
We will send you a form to fill in so we have the necessary information to arrange the transfer.
The reservation will be confirmed once you receive a confirmation email.
If you have not received confirmation from us please contact us on +34 943 43 01 43.
Other
No, the city of San Sebastian has no tourist tax.
Yes, the price shown on the reservation is the total price to be paid. You do not have to pay anything else unless you have added any extras afterwards.
We do not have the option of booking by the hour. If you need the room for a few hours, you must book it for a full day.
Yes (all rooms have a shower).
You can leave your luggage at reception until the reception desk closes. You can also use the facilities for the rest of the day.
Please inform reception so that they can change your billing details and send you the invoice in your company’s name.
Unfortunately we do not have the infrastructure for this but we will be happy to recommend nearby facilities.
We do not have a laundry service. Please ask at reception about nearby laundrettes.
Rooms for people with reduced mobility are available on request. Please contact us so that we can assign the room to you.
Unfortunately pets are not allowed in our establishments.
